Terms & Conditions
We aim to deliver all our products within 3-5 days of ordering, but where possible we will send the majority of our natural controls (Nemaslug, Nemasys, No Ants etc) the next day by 1st class post. If you are pre-ordering a control for later in the year i.e. pre-ordering Chafer Grub Killer for delivery w/c 02/08, we will send it that week as it is the ideal time to treat.
Goods are despatched as follows:
Nematodes are despatched daily by 1st class post. We try to send as many nematodes out as possible for next day delivery, but as we are dealing with a living product please allow 3-5 days for delivery. Economy packs are despatched by Special Delivery.
Natural controls ( i.e. Phytoseiulus, Encarsia, Ladybirds etc) are despatched by 1st class post on a Tuesdays & Thursdays.
Smaller non living items (i.e. ladybird house, butterfly kits etc) are despatched daily by Royal Mail packet post (equivalent to 2nd class post) and will be delivered by your normal post person within 3-5 days.
Larger non living items (i.e. wormeries, composters etc) are despatched using Business Post within 3-5days.
Returns and refunds - As a family business, we pride ourselves in our customer service and offer a FREEPOST address for returns, so if you are unhappy with any of our products please contact us by Email or call us on 01493 750061 to discuss your concerns.
N/B Due to the nature of our products (i.e. living organisms), they are only available in the U.K. via this web-site. For information on products available to the Republic of Ireland / Europe please telephone 01493 750061 or Email / write to us.
Green Gardener, B12 Base Business Park, Rendlesham, Suffolk, IP12 2TW
Tel : 01493 750061
Fax : 01493 750098